Terms of Service

1. Agreement and eligibility

These Terms of Service govern access to Wingifi's website and business software. By accepting these terms when creating an account or purchasing a subscription, you agree to them on your own behalf or on behalf of the business you represent. You must be at least 18, able to enter a binding contract, and authorized to act for that business. If you do not agree, do not create an account or purchase the service. Our Privacy Policy explains personal information handling.

A separate written agreement signed by Wingifi controls over conflicting provisions of these terms for the subject it covers. Mandatory legal rights apply regardless of these terms; nothing here excludes rights or liabilities that applicable law does not permit us to exclude.

2. What Wingifi provides

Wingifi provides software for business intake, AI-assisted email responses, customer conversations, scheduling, lead management, and other enabled features such as feedback requests, website imports, and advertising content. References to AI employees describe software, not human employees or licensed professionals. Features, usage limits, and availability depend on your plan, configuration, and connected providers.

We may maintain, update, or change the service and impose reasonable operational limits to protect its reliability. Demos and preview features may be limited, changed, or discontinued. The service is not an emergency dispatch system and must not be relied on for immediate safety, emergency, medical, legal, or other professional advice. Contact emergency services directly when needed.

3. Accounts and security

Provide accurate account and billing information and keep it current. You are responsible for safeguarding credentials, managing authorized users, and activity you authorize through your account. Do not share another person's login or bypass access controls. Notify [email protected] promptly if you suspect unauthorized access. You remain responsible for your business's work, licensing, insurance, customer commitments, and transactions.

4. Subscription, renewal, and cancellation

The price, currency, billing interval, included features, and any applicable taxes or additional charges are shown at checkout or in your agreed order. The standard plan is advertised at $149 USD per month; the order you confirm controls the charge. By confirming a recurring purchase, you authorize recurring charges through Stripe at the disclosed interval until canceled. Additional services and third-party advertising spend are not included unless expressly stated.

Cancel renewal through the billing portal in Settings before your next billing date, or contact [email protected] for assistance if you cannot access the portal. Unless the checkout or an applicable legal right provides otherwise, cancellation takes effect at the end of the paid period and access continues through that period. Cancellation does not automatically delete your account or data. Keep the cancellation confirmation for your records.

Fees already paid are generally nonrefundable and unused partial periods are not prorated, except where required by law, expressly promised in your order, or otherwise agreed by Wingifi. Contact support about duplicate, incorrect, or unauthorized charges. This policy does not limit statutory refund, withdrawal, or payment-dispute rights. We will provide advance notice of changes to recurring prices, with an opportunity to cancel before the new price applies, and obtain consent when required. Failed payments may lead to restricted access or suspension following any required notice.

5. AI output and your review responsibilities

AI-generated replies, qualifications, summaries, schedules, images, and advertising materials may be inaccurate, incomplete, inappropriate, or similar to content produced for others. Review your business information, agent settings, generated material, and automation permissions before relying on them. Verify appointments, prices, availability, service areas, advertising claims, and customer commitments. We do not guarantee leads, bookings, sales, rankings, profitability, or uninterrupted delivery.

When you enable automatic sending or another automated action, you authorize the configured workflow to act on your behalf within those settings. Monitor its operation and use available review, pause, or takeover controls when needed. Do not use the service to make regulated eligibility decisions or to substitute for professional judgment in safety-critical situations.

6. Your content and customer information

You retain your rights in the data and materials you provide. You grant Wingifi and the providers it uses permission to host, copy, transmit, format, and process those materials as needed to provide, secure, and support the service and carry out your instructions. This permission does not transfer ownership of your customer records to Wingifi.

You must have the rights and permissions needed to submit content, import websites, upload images, connect accounts, and instruct us to contact people. Give appropriate privacy and automation notices, obtain required consents, honor opt-outs, and comply with applicable privacy, electronic communications, advertising, and consumer protection rules. Do not submit sensitive personal data that is unnecessary for a job inquiry or information subject to special processing obligations without a suitable written agreement.

Where privacy law requires a data processing agreement or other additional terms, contact us before using Wingifi for the affected processing. You are responsible for keeping copies of information you need and arranging an export before ending service. Contact support for assistance; these terms do not promise an indefinite archive.

7. Acceptable use

Do not use Wingifi for unlawful, fraudulent, deceptive, harassing, discriminatory, or infringing activity; unsolicited bulk messages; fabricated reviews; impersonation; malware; or content you lack permission to use. Do not probe accounts you do not control, defeat rate limits or safeguards, interfere with others' access, scrape private data, or resell access without permission. Security research must not compromise customer information or disrupt the service; report concerns to [email protected].

You must respect recipients' communication preferences and third-party platform rules. Do not upload copyrighted advertising references unless your use is authorized, or represent generated content as a guarantee of real results. We may investigate misuse and restrict offending activity as reasonably necessary.

8. Third-party services

Connected mailboxes, calendars, advertising platforms, payment services, and other providers operate under their own terms. You authorize the permissions and actions associated with connections you enable and are responsible for the connected account and its charges. Providers may change permissions, reject content, delay messages, or interrupt access. Wingifi does not control their availability or decisions. Disconnect access in the provider's settings when appropriate; disconnecting a provider does not cancel a Wingifi subscription.

9. Wingifi intellectual property and feedback

Wingifi and its licensors retain rights in the software, branding, site design, and other materials we provide, excluding your content. Subject to your compliance and payment, you may use the service for your business during the subscription. You may not copy, distribute, sublicense, or reverse engineer the service except as permitted by applicable law.

As between you and Wingifi, you may use output generated for your account to the extent permitted by law and applicable third-party terms. We do not promise that output is unique, copyrightable, or free of third-party rights. You are responsible for reviewing it before publication. If you voluntarily provide feedback, you allow us to use it to improve the service without an obligation to compensate you; this does not grant a right to publish your private customer records.

10. Suspension and termination

We may suspend or terminate access for material violations, nonpayment, security threats, legal requirements, or misuse affecting others. Where reasonably possible and appropriate, we will provide notice and an opportunity to resolve the issue. Immediate restrictions may be needed to prevent harm or comply with law. You may stop using the service and cancel renewal as described above.

After termination, your right to access the service ends. Data handling remains subject to the Privacy Policy, applicable law, and any separate processing agreement. Amounts lawfully owed and provisions intended to survive termination, including ownership, payment obligations, liability limitations, and dispute provisions, survive.

11. Service disclaimers

To the maximum extent permitted by law, the service and generated content are provided as available and as is, without implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the service will always be accurate, secure, uninterrupted, or error-free, or that messages, bookings, or advertising will achieve a particular result. These limitations do not displace express commitments in a signed agreement or warranties that cannot lawfully be excluded.

12. Limitations of liability

To the maximum extent permitted by law, neither Wingifi nor its suppliers will be liable under these terms for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, business opportunities, goodwill, or data arising from use of or inability to use the service, even if advised that such losses were possible.

To the maximum extent permitted by law, Wingifi's total aggregate liability arising out of the service or these terms will not exceed the greater of $100 USD or the fees you paid Wingifi for the service in the 12 months before the event giving rise to the claim. These exclusions and limits do not apply to fraud, willful misconduct, or any other liability that cannot lawfully be limited, and do not restrict nonwaivable consumer rights.

13. Business customer indemnity

To the extent permitted by law, if you use Wingifi on behalf of a business, that business will defend and indemnify Wingifi against third-party claims and reasonable related costs arising from its unlawful use, content that violates another person's rights, or material breach of these terms. This obligation does not cover claims caused by Wingifi's own breach, negligence, or misconduct. We will give prompt notice and reasonable cooperation; you may not settle a claim in a way that admits fault or imposes obligations on Wingifi without our written consent, not to be unreasonably withheld.

14. Questions and disputes

Please contact [email protected] with a description of a concern and the resolution you seek so we can try to resolve it. Contacting support is not a requirement that prevents you from exercising legal rights, seeking urgent relief, contacting a regulator, or bringing a claim within an applicable deadline. These terms do not impose mandatory arbitration or a class-action waiver. Applicable law and jurisdiction determine where a dispute may be brought unless a separate valid written agreement applies.

15. Changes and general provisions

We may revise these terms and will identify the revised version by the date above. We will give notice of material changes and seek renewed agreement where required; changes do not retroactively alter an accrued claim. If you do not agree to a proposed change, contact support and cancel renewal before it takes effect. Posting new language alone does not override any consent required by law.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver. Neither party is responsible for delays caused by events outside its reasonable control, without excusing amounts already lawfully owed or nonwaivable duties. These terms and the applicable order or signed agreement form the agreement for the service. For billing, legal, accessibility, and general questions, contact [email protected].